Refund Policy

You may request a return within 30 days of receiving your order. Returned items must be unused, in original condition, and suitable for resale.

Once your returned item has been received and inspected, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Returns may not be accepted for items that have been used, damaged by misuse, or returned in poor condition.

Original shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Return shipping costs may be the responsibility of the customer unless otherwise agreed.

If your item arrives damaged or incorrect, contact us as soon as possible with your order details and photos where relevant. We will work with you to resolve the issue.

For refund or return questions, email support@petsaco.com.