Shipping Policy

Orders are typically processed within 1–5 business days after payment confirmation.

Orders are processed Monday–Saturday, excluding public holidays and other days when carriers or fulfillment partners are unavailable.

Our daily order cutoff time is 2:00 PM Pacific Standard Time. Orders placed after the cutoff time may begin processing on the next business day.

Estimated transit time is typically 5–12 business days after your order has been handed to the carrier.

Transit time may vary depending on your delivery location, carrier performance, customs processing, weather, local delivery disruptions, demand, and other external factors outside our control.

The total estimated delivery time is typically 6–17 business days. This includes both order processing time and carrier transit time.

Delivery estimates are not guaranteed and may vary during high-demand periods, holidays, customs processing, or unexpected carrier delays.

We currently offer free shipping on all orders placed through our website.

Any available shipping options and costs will be shown at checkout before you complete your order.

Every order ships with tracking. When your order has shipped, you will receive a tracking number by email.

Tracking information may take some time to update after the carrier receives the package.

Petsaco works with trusted fulfillment and shipping partners to help process, pack, and deliver customer orders.

We remain your point of contact for customer support, order questions, shipping updates, returns, and refund requests.

We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand.

Shipping availability may vary by product, destination, or checkout availability.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping information is incorrect, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can help check the shipment status.

Some delays may be caused by customs, carriers, weather, local delivery disruptions, public holidays, or other circumstances outside our reasonable control.

If you have questions about shipping, contact sales@petsaco.com.